At ALATERRE HOME FURNITURE, we are committed to delivering premium furniture and home décor products safely, efficiently, and within the estimated delivery timelines. We work with trusted logistics partners to ensure your order reaches you in excellent condition.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Most furniture products are made-to-order or procured upon order placement; therefore, processing timelines may vary depending on the product category.

  • Orders are generally processed within 3–7 business days.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During sale periods, festive seasons, or high-demand periods, processing times may be extended.

If there is a significant delay in processing your order, our team will notify you via email, phone, or WhatsApp.

2. Shipping Policy

  • We currently ship across most locations within India.

  • Orders are dispatched through trusted courier, transport, and logistics partners.

  • Shipping timelines may vary depending on the product type, location, and serviceability of the delivery address.

  • Certain remote or non-serviceable areas may require additional transit time.

Once your order has been shipped, you will receive tracking details through email, SMS, or WhatsApp.

3. Delivery Timelines

Estimated delivery timelines are displayed on individual product pages.

In general:

  • Standard delivery timeline: 7–21 business days

  • Custom-made or made-to-order products: 2–6 weeks

  • Remote locations may require additional transit time.

Delivery timelines are estimates only and may vary due to:

  • Weather conditions

  • Transportation disruptions

  • Regional restrictions

  • Public holidays

  • Supply chain delays

  • Unforeseen logistical challenges

Please note that shipping and delivery timelines may extend by an additional 2–5 business days under exceptional circumstances.

4. Delivery Process

  • Deliveries will be made to the shipping address provided at the time of checkout.

  • Customers are responsible for ensuring the accuracy of the delivery address and contact details.

  • Delivery personnel may contact you before delivery to coordinate the shipment.

For large furniture items:

  • Delivery may be limited to the ground floor if building access restrictions exist.

  • Additional charges may apply for upper-floor delivery without a service elevator.

  • Installation services, where applicable, will be coordinated separately.

5. Order Tracking

After dispatch, customers will receive:

  • Shipment tracking number

  • Courier or logistics partner details

  • Estimated delivery timeline

Customers can track their shipment using the details provided by our logistics partner.

6. Shipping Charges

Free Shipping

We offer Free Shipping across India on most furniture and home décor products unless otherwise specified on the product page.

Additional Charges

Additional shipping or handling charges may apply in the following situations:

  • Remote or difficult-to-service locations

  • Special handling requirements

  • Express or priority shipping requests

  • Multi-attempt deliveries due to customer unavailability

Any applicable charges will be communicated before dispatch.

7. Delivery Inspection

We strongly recommend inspecting the package upon delivery.

If you notice:

  • Visible damage to the packaging

  • Missing items

  • Incorrect products

  • Product defects

Please:

  1. Take clear photographs immediately.

  2. Record an unboxing video.

  3. Notify our customer support team within 48 hours of delivery.

Claims reported after the specified timeline may not be eligible for replacement or compensation.

8. Damaged, Incorrect, or Missing Products

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Different from what was ordered

Please contact our customer support team within 48 hours of delivery.

After verification, we may:

  • Replace the product

  • Replace the damaged component

  • Arrange repair services

  • Provide a refund where applicable

Resolution will be subject to our Return & Refund Policy.

9. Failed Delivery Attempts

Free delivery applies only to the initial delivery attempt.

Additional charges may apply if:

  • The customer is unavailable during delivery.

  • Delivery is refused without a valid reason.

  • Incorrect delivery information was provided.

  • Multiple delivery attempts are required.

10. Cancellation of Shipped Orders

Once an order has been dispatched, cancellation requests cannot be guaranteed.

Customers may contact our support team before dispatch to request cancellation. Approval will depend on the production and shipping status of the order.

Any approved cancellation may be subject to:

  • Payment gateway deductions

  • Logistics charges

  • Processing fees

As outlined in our Cancellation & Refund Policy.

11. Force Majeure

ALATERRE HOME FURNITURE shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Government restrictions

  • Political disturbances

  • Pandemic-related disruptions

  • Transportation delays

Such events may impact shipping schedules and delivery commitments.