At ALATERRE HOME FURNITURE, we understand that purchasing premium furniture online is an important decision. To provide our customers with greater confidence and flexibility, we offer a Partial Cash on Delivery (COD) facility on selected products, subject to the following terms and conditions.

1. Product Eligibility

Partial COD is available only on select products and categories.

Customers can verify COD availability directly on the product page before placing an order.

Please note:

  • COD eligibility may vary based on product type, order value, and delivery location.

  • If your cart contains both COD-eligible and non-COD products, the COD option may not be available at checkout.

  • ALATERRE HOME FURNITURE reserves the right to enable or disable COD availability without prior notice.

2. Partial Payment Structure

To confirm your order and initiate production, procurement, and logistics arrangements, an advance payment is required.

Payment Breakdown

  • Advance Payment: 60% of the total order value payable at the time of order confirmation.

  • Balance Payment: Remaining 40% payable before final delivery or as instructed by our logistics team.

The advance payment secures your order and allows us to begin processing, manufacturing, quality inspection, and shipping arrangements.

3. Order Verification & Confirmation

Once a Partial COD order is placed:

  1. Our customer support team may contact you to verify the order details.

  2. A secure payment link will be shared for the advance payment.

  3. Order processing will commence only after successful receipt of the advance payment.

  4. Customers may be asked to confirm delivery details before dispatch.

ALATERRE HOME FURNITURE reserves the right to cancel unverified COD requests.

4. Shipping & Delivery Process

After the product is manufactured, quality-checked, and dispatched:

  • Customers will receive shipment tracking details.

  • Our team may contact you once the shipment reaches the nearest delivery hub.

  • A secure payment link for the remaining balance amount will be shared before final delivery.

Delivery Commitment

Upon successful clearance of the remaining balance payment, delivery will generally be scheduled within 24–72 hours, depending on:

  • Delivery location

  • Logistics partner availability

  • Local serviceability conditions

While we strive to meet these timelines, delivery schedules may vary due to circumstances beyond our control.

5. Customer Responsibility

Customers opting for Partial COD agree to:

  • Provide accurate contact and delivery information.

  • Remain available for verification calls and delivery coordination.

  • Complete balance payment promptly when requested.

  • Inspect the product at the time of delivery.

Failure to respond to verification or payment requests may result in shipment delays.

6. Order Cancellation Policy

Before Processing

Customers may request cancellation before the product enters production, procurement, or dispatch stages.

After Processing Begins

Once the order has entered:

  • Manufacturing

  • Customization

  • Quality inspection

  • Packaging

  • Dispatch

Cancellation requests may not be accepted.

Advance Payment Refund

Approved cancellations may be subject to deductions including:

  • Payment gateway charges

  • Processing fees

  • Procurement costs

  • Logistics expenses incurred up to the cancellation date

7. Refusal of Delivery

Furniture products involve significant transportation, packaging, and handling costs.

If a customer refuses delivery without a valid reason after shipment reaches the delivery location:

  • A logistics and handling fee of up to 25% of the total order value may be deducted from the advance payment.

  • Additional reverse logistics charges may apply where applicable.

  • The remaining eligible amount, if any, may be refunded or issued as store credit at the discretion of ALATERRE HOME FURNITURE.

Refusal of delivery due to personal preference changes after dispatch shall not qualify as a valid cancellation reason.

8. Failed Delivery Attempts

Additional charges may apply if delivery fails due to:

  • Incorrect delivery information.

  • Customer unavailability.

  • Failure to make the balance payment.

  • Repeated delivery rescheduling requests.

Any such costs may be recovered from the customer before reattempting delivery.

9. Fraud Prevention & Security

To ensure a secure transaction process:

  • All payments are processed through authorized payment gateways.

  • Customer verification may be required before shipment.

  • Suspicious or high-risk orders may be cancelled at our discretion.

ALATERRE HOME FURNITURE reserves the right to deny Partial COD service in cases of suspected misuse or fraud.

10. Policy Modifications

ALATERRE HOME FURNITURE reserves the right to modify, suspend, or discontinue the Partial COD facility at any time without prior notice.

Updated terms will be published on the website and shall become effective immediately upon publication.