Delivery:

• Our support and delivery teams will be in touch with you for a hassle-free delivery.
• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.
• Extra charges applicable for weekend or time-specific delivery.
• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, ALATERRE HOME FURNITURE reserve the right to either change or cancel the order.

Installation:

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
• If the delivery Condition is:Pre-assembled – no installation is required. The product comes fully-assembled and ready to use.Expert Assembly – expert assistance is required, for which ALATERRE HOME FURNITURE will provide carpenters to carry out proper installation and assembly.Basic assembly/DIY – the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance required.

• Dust the furniture regularly.
• Wipe the wooden surface with a clean microfiber cloth damped in a wood-friendly cleanser. Immediately wipe the moisture with a dry, soft, and lint-free cloth.In case of a spill, blot the stain with a clean, dry cloth in a gentle manner. Please make sure you do not use coarse material or rub the spot briskly.
• Use mats and coasters before keeping any hot or cold items on the wooden surface.
• Ensure that the furniture does not have any exposure to moisture and water.
• Protect the material from direct sunlight and heat to maintain its original quality.
• Keep sharp objects away from your furniture to avoid cuts and scratches.
• Avoid chemical and alcohol contact with the furniture as it might harm the natural finish and durability of the product.

Please note: Do not drag the furniture to relocate it, as this might weaken the joints. Instead, lift the wooden furniture if you want to move it.

• Accessories showcased in the image are just to give an idea about the setup. These are not a part of the product, unless specified.
• In the case of solid wood based furniture, the wood grain might slightly vary from product to product.
• Intricate design or hand-paint might have slight variation between the 3D picture and the actual product.
• In accordance with the different screen settings and resolutions, there might be a minute difference in fabric colour and wood finish between the website images and actual product.
• The primary material is the main material used to manufacture the product. In addition to this, other secondary materials might also be used in the manufacturing process.

For any questions or clarifications relating to the product, feel free to contact our Customer Support on +91-9636529093.

• Understanding your Product:Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product.Furniture products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following on the footsteps of several generations of accomplished artisans. Each piece of such Furniture is, thus, unique, and there is a possibility of slight differences between the picture and the actual product.
• Placing an Order:Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.
• On Returns:If you select to return the item, kindly make sure that the product is ready and packed in the original condition.
• Damages:ALATERRE HOME FURNITURE’s delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. If you receive a damaged or defective product, bring it to the notice of delivery personnel right at the time of delivery and report a complaint at customer care at info@alaterrehomefurniture.com immediately. The issue will be assessed within 72 hours and a solution will be provided at the earliest. If in the opinion of ALATERRE HOME FURNITURE, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by ALATERRE HOME FURNITURE.Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team, so that they can be arranged to be delivered to you as soon as possible.

At ALATERRE HOME FURNITURE, we are committed to delivering premium-quality furniture crafted for durability, comfort, and long-lasting performance.

This product comes with:

• Lifetime Warranty for termite resistance
• 12 Months Warranty covering manufacturing defects and workmanship issues

The warranty is applicable on furniture used under normal household conditions only.

What is Covered?

• Lifetime termite resistance warranty
• Manufacturing defects or workmanship issues reported within 12 months from the date of purchase
• Structural defects affecting the normal usability of the product under standard residential use

What is Not Covered?

This limited warranty does not apply to the following:

• Normal wear and tear caused by prolonged use
• Minor scratches, dents, cuts, stains, or damages caused by misuse, accidents, or improper handling
• Damage caused due to incorrect installation, self-assembly, or unauthorized repairs/modifications
• Damage caused by improper storage, maintenance, or cleaning using unsuitable chemicals or cleaning products
• Fading, discoloration, or polish changes due to direct sunlight exposure or environmental conditions
• Damage caused due to water seepage, excessive moisture, humidity, or continuous exposure to liquids
• Natural expansion or contraction of solid wood due to seasonal weather and climate variations
• Natural wood characteristics such as grains, texture variations, knots, or slight color differences, which are not considered defects
• Upholstery fabrics, cushions, foam softness, or seat covers are not covered under warranty. For upholstered furniture, warranty is limited to the wooden frame and hardware mechanisms only (if applicable)
• Damages caused during shifting, relocation, dragging, or improper movement of the product
• Damage caused by commercial usage, overloading, or abnormal use beyond intended residential purposes

Important Note

Solid wood furniture is a natural product and may develop slight variations in texture, finish, grains, or dimensions over time. These are natural characteristics of wood and enhance the uniqueness of each piece. Such variations are not considered manufacturing defects.

Warranty Support

For any warranty-related assistance or support, please contact ALATERRE HOME FURNITURE customer support through our Help Centre. Our support team will review your concern and assist you at the earliest possible time.